Yes, you can interact with a live person at Comcast email support. For interacting with a live person, you are supposed to visit the support page of xfinity.com, and click Chat with Xfinity. Apps: In the My Account app or Xfinity app, you should click the chat bubble icon in the upper right-hand corner. From the More tab in the Xfinity Home app, you should click Chat with an Agent. It will help you in chatting with them.